For turnaround times and delivery, we aim to complete and deliver most bespoke furniture orders within 8 - 10 weeks, providing the option of nationwide delivery or collection from our workshop. We're always ready to discuss and accommodate your specific needs.
For most orders, we aim to design and create within 8 to 10 weeks. Depending on the nature of the requirement, this is not always possible. However, we will always try to accommodate your needs. Please get in touch to discuss your requirements.
We deliver nationwide; or customers can collect from our workshop – please get in touch to arrange this.
These guidelines may not apply for larger installations or commercial refits, so please get in touch, and we will be happy to advise..
Please consider the access to the location you are having the product made for.
Will it fit through all doors, corridors, stairwells etc.? We can disassemble some items for easier access if arranged, and will not be held responsible for items not fitting into the space required, and any re-deliveries and alterations will have to be charged to the customer.
Most of the time our hauliers work on set prices, however, we reserve the right to potentially increase the delivery costs in the following circumstances:
(Please do contact us if this is a case so we can get your furniture to you and plan a solution together).
Any attempted and failed deliveries due to access issues will be charged to the customer, along with
the cost of any necessary alterations.
Any delivery dates or times set out are estimates only. While we will make all reasonable efforts to deliver the goods within the time or times agreed we will not be responsible for any losses caused to the Buyer as a result of late delivery, and are unable to offer compensation if the agreed delivery date is missed or cancelled by the haulier or ourselves.
We will always endeavour to complete any work in as timely way as possible, but unless agreed to beforehand with the Buyer, we will not be subject to any subsequent arbitrary delivery dates requested or insisted upon by the Buyer or their agents.
We use third party delivery companies; your contact details will be sent onto them to arrange delivery. The delivery companies are responsible for organising the delivery of your goods, and may not be completely flexible on delivery dates.
Although we will always attempt to have deliveries made in one consignment, we reserve the right to have goods delivered in more than one consignment, unless otherwise agreed.
If the Buyer fails to meet the arranged delivery date, any charges incurred for redelivery will passed onto the Buyer, and likewise any charges incurred for the storage of goods.
It is the Buyer’s responsibility to inspect goods on delivery for damages, please make us aware of any damaged or faulty goods within one week of receipt.
If the delivery company’s POD (proof of delivery) is signed for by the customer, with no mention of damage no refunds or repairs can be issued for damages caused in transit.
Surcharge prices will apply on top of the free delivery for postcodes located in congestion zones or with access via a toll.
Goods may be collected from our Leicester based workshop on completion by the Buyer if previously arranged, and only once full payment has been received.
Additional waiting time, caused by the customer not being at the delivery location during their allocated delivery window, will be billed at £30 per 30 minutes.
Sometimes it will be requested, during the ordering process, that the customer organises for an additional number of people to be present to assist with the delivery of large orders. If this has not been arranged by the customer the drivers reserve the right to refuse to deliver the order, as it will be too heavy and dangerous for them to lift alone.