As we are a small company offering bespoke, made to order products, we cannot accept returns or
cancellations on any orders after 7 days from the date the order was placed.
Please ensure all details are correct when placing your order, and that you are happy with all design decisions.
Non-bespoke products (in styles and sizes listed on this website) can be partially refunded within 14
days of receipt. As all items are made to order a 20% return fee will be applied, along with the cost
of the initial delivery (as specified by the courier) and any subsequent collections. This 20% fee
covers admin time, photographing and listing the item for sale, as well as storage costs.
We endeavour to always send out quality products, however mistakes can happen. Should you
receive faulty or damaged goods, we will of course repair or replace the item. Please provide a
detailed description in writing, with images if possible, of any areas of damage.
As we are using reclaimed and natural wood, there will be character within the wood in the form of knots and
variations in colour or grain. This is not deemed a flaw and will not be refunded. This is what
makes our unique pieces desirable and we hope you enjoy your bespoke handmade furniture.
In the case of faulty or damaged goods, or an incorrect order being received, we will ensure all
necessary steps are taken to provide you with the correct item/s, however we cannot offer any
further discounts or refunds.
Once an order has been placed, by putting down a payment, the cost of any additional requested
design drawings, or requested alterations to existing drawings will be charged to the customer. We
do not provide drawings for all items.
We cannot offer full or partial refunds, reimbursements, or compensation for orders delayed by the
following.